At Mosafir Trading LLC, we want our customers to have a smooth and satisfactory shopping experience. If you are not satisfied with your purchase, you may be eligible to return the product or request a refund subject to the conditions outlined in this Return & Refund Policy.
This policy applies to purchases made through mosafirtradingllc.com.
1. Return Eligibility
To be eligible for a return, the following conditions generally apply:
- The return request should be submitted within 30 days of receiving the order.
- The product should be unused and in its original condition where applicable.
- The product should be returned with its original packaging, accessories, manuals, and tags where applicable.
- Proof of purchase or order information may be required.
- The product must not be damaged as a result of misuse, improper installation, or negligence by the customer.
Some products may have different return conditions due to their nature.
2. Non-Returnable Products
Certain products may not be eligible for return for health, safety, hygiene, customization, or other reasons.
Non-returnable items may include:
- Personal hygiene products
- Certain beauty and personal care products
- Opened health-related products
- Perishable or consumable products
- Customized or personalized products
- Gift cards
- Downloadable or digital products
- Products specifically identified as non-returnable on the product page
- Items damaged or altered after delivery due to customer misuse
Where applicable, the product listing will indicate if an item is not eligible for return.
3. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may request:
- Your order number
- Photographs of the product
- Photographs of the packaging
- A description of the issue
- Other information reasonably required to investigate the claim
After reviewing the issue, we may offer a replacement, exchange, refund, or another appropriate resolution.
4. How to Request a Return
To request a return, contact us using the details provided below.
Please include:
- Full name
- Order number
- Product name
- Reason for return
- Photographs, if applicable
Do not send products back without receiving return instructions from our customer support team.
Unauthorized returns may be delayed or may not be accepted.
5. Return Shipping
Return shipping responsibility may depend on the reason for the return.
If the product is defective, damaged during delivery, or incorrectly supplied by us, we may provide an appropriate return solution where applicable.
If the return is requested because you changed your mind, ordered the wrong product, or no longer want the item, the customer may be responsible for applicable return shipping costs.
6. Refunds
Once a returned product has been received and inspected, we will determine whether it qualifies for a refund.
If approved, the refund will generally be issued using the original payment method where possible.
Refund processing times may vary depending on the payment provider, bank, or financial institution.
7. Partial Refunds
In certain circumstances, only a partial refund may be available.
Examples may include:
- Products returned with missing accessories.
- Products showing signs of use beyond reasonable inspection.
- Damaged packaging where the condition affects the value of the product.
- Items that have been altered or damaged after delivery.
- Returns that do not fully meet the requirements of this policy.
The amount of any partial refund will be determined after reviewing the condition of the returned product.
8. Refund Exclusions
A refund may be denied where:
- The return request is outside the applicable return period.
- The product is not eligible for return.
- The product has been used improperly.
- The product has been intentionally damaged.
- Required accessories or components are missing.
- The customer cannot provide sufficient proof of purchase where required.
- The return does not meet the conditions stated in this policy.
9. Exchanges
Where available, customers may request an exchange for an eligible product.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer an alternative solution, such as a refund, where applicable.
10. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
We may be able to cancel an order before it is processed or shipped. However, once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
11. Sale and Promotional Items
Products purchased during sales, promotional campaigns, or special offers may be subject to additional return conditions.
Any applicable restrictions will be communicated on the relevant product page or promotional offer.
12. Shipping Charges
Original shipping charges may not be refundable unless the return is due to an error on our part, a defective product, or another circumstance where a refund of shipping charges is required by applicable law.
Return shipping charges may also be deducted from the refund where applicable.
13. Refund Processing Time
After a return is approved, we will initiate the applicable refund as soon as reasonably possible.
The time required for the funds to appear in your account depends on your payment provider or financial institution and is outside our direct control.
14. Fraudulent or Abusive Returns
Mosafir Trading LLC reserves the right to refuse returns, refunds, or exchanges where we reasonably suspect fraudulent, abusive, or repeated misuse of our return policy.
Examples may include false claims, intentionally damaged products, repeated excessive returns, or attempts to obtain refunds without returning products.
15. Product-Specific Return Conditions
Some products may have specific return, warranty, or refund requirements provided by the manufacturer, supplier, or product listing.
Where a product-specific policy applies, customers may be required to follow those additional requirements.
16. Contact Us
For return or refund assistance, please contact:
Mosafir Trading LLC
Email: info@mosafirtradingllc.com
Phone: +1 3074301104
Website: mosafirtradingllc.com
When contacting us, please provide your order number and a clear description of your request so that we can assist you efficiently.
17. Policy Updates
Mosafir Trading LLC reserves the right to update or modify this Return & Refund Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
By purchasing products through mosafirtradingllc.com, you acknowledge and agree to this Return & Refund Policy.