At Mosafir Trading LLC, we aim to provide a convenient and reliable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through mosafirtradingllc.com.
1. Order Processing
Orders are processed after successful order placement and payment confirmation, where applicable.
We generally aim to process orders within 1–3 business days. Processing times may vary depending on product availability, order volume, holidays, or other circumstances.
Orders placed during weekends or public holidays may be processed on the next business day.
2. Shipping Time
Estimated delivery times may vary depending on your delivery location, product availability, courier service, and other circumstances.
Typical delivery timeframes may be:
- Standard Delivery: 3–7 business days
- Remote Areas: Additional delivery time may apply
- International Orders: Delivery time may vary depending on destination and customs processing
Delivery estimates are provided for guidance only and are not guaranteed.
3. Shipping Charges
Shipping charges may vary depending on:
- Delivery location
- Order size and weight
- Product type
- Shipping method
- Courier or delivery service
Any applicable shipping charges will be displayed during the checkout process or communicated to the customer before the order is finalized.
Promotional free-shipping offers may be subject to specific terms and conditions.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- Street/building information
- City
- State/province
- Postal/ZIP code, where applicable
- Contact phone number
Mosafir Trading LLC is not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.
5. Order Tracking
Where tracking information is available, customers may receive a tracking number or shipping confirmation by email or other available communication method.
Tracking information is provided by the relevant shipping or courier company and may take some time to become active after the package has been dispatched.
6. Delivery Delays
Although we work with delivery providers to ensure timely delivery, delays may occur due to circumstances beyond our control, including:
- Severe weather
- Public holidays
- Customs procedures
- Courier delays
- Incorrect addresses
- High shipping volumes
- Natural disasters
- Transportation disruptions
- Technical or logistical problems
We will make reasonable efforts to assist customers when a shipment is delayed.
7. Failed Delivery
If a courier is unable to deliver an order because the recipient is unavailable, the address is incorrect, or delivery cannot otherwise be completed, the courier may attempt redelivery or return the package to the sender.
Additional shipping charges may apply for reshipping an order that was returned because of incorrect information or unsuccessful delivery attempts.
8. Damaged Packages
Customers should inspect their package when it arrives.
If a package appears damaged, please contact us as soon as possible and provide:
- Order number
- Description of the damage
- Photographs of the package and product, where applicable
We will review the issue and determine the appropriate solution in accordance with our return and refund policies.
9. Missing or Lost Packages
If your order has been marked as delivered but you have not received it, please contact us promptly.
We may work with the relevant courier or delivery provider to investigate the shipment.
Customers should also check with household members, building management, neighbors, or other authorized recipients where applicable.
10. International Shipping
Where international shipping is offered, delivery times and costs may vary by destination.
International customers may be responsible for applicable:
- Customs duties
- Import taxes
- Brokerage fees
- Local taxes
- Other government charges
These charges may be imposed by the destination country and are generally the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause delivery delays.
11. Product Availability
Some products may have different processing or shipping times due to availability, supplier requirements, or product-specific handling.
If an item becomes unavailable after an order is placed, we may contact the customer regarding available options, including replacement, backorder, or cancellation where applicable.
12. Changes to Orders
If you need to change your shipping address or other order information, please contact us as soon as possible after placing the order.
We cannot guarantee that changes can be made once an order has been processed or shipped.
13. Shipping Restrictions
Certain products may have shipping restrictions based on their nature, destination, applicable laws, courier requirements, or other regulations.
We reserve the right to cancel or restrict shipment of an order when shipping the product is not reasonably possible or legally permitted.
14. Returns and Refunds
Shipping and return arrangements are subject to our applicable Return & Refund Policy.
Depending on the reason for the return, original shipping charges may or may not be refundable.
Customers should contact us before returning a product to receive the appropriate return instructions.
15. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us:
Mosafir Trading LLC
Email: info@mosafirtradingllc.com
Phone: +1 3074301104
Website: mosafirtradingllc.com
We will make reasonable efforts to assist you with your shipping-related inquiry.
16. Policy Updates
Mosafir Trading LLC reserves the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy.